Cookie Policy

Our site, like most websites, uses cookies and similar technologies to function properly and to help us understand how it is being used. This Cookie Policy explains what cookies are, which ones we use, and how you can control them. It should be read alongside our Privacy Policy.

1. What are cookies?

A cookie is a small text file placed on your computer or device when you visit a website. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners. Some technologies perform similar functions to cookies — such as pixels, tags and local storage — and references to “cookies” in this policy include these similar technologies.

2. How we use cookies

We use cookies to ensure our website functions correctly, to understand how visitors use our site so we can improve it, and to support our enquiry and contact processes. We group the cookies we use into the categories below.

Strictly necessary cookies

These cookies are essential for our website to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences or submitting a form. Our hosting and security provider, Cloudflare, may set strictly necessary cookies to deliver the site securely and protect against malicious activity.

Analytics cookies

These help us understand how visitors interact with our website by collecting and reporting information anonymously or in aggregate. We use:

• Cloudflare Web Analytics — a privacy-focused analytics tool that helps us measure site traffic. It is designed to be cookieless and does not track individuals across sites or build user profiles.
• HubSpot — our CRM and marketing platform, which sets cookies to recognise returning visitors, understand how people find and use our site, and to support our contact and enquiry forms. These cookies help us follow up on enquiries and improve our communications.

Functional and marketing cookies

Where you interact with embedded features such as our contact form or meeting-booking tool (provided by HubSpot), additional cookies may be set to enable those features and, where you have consented, to support relevant marketing communications. We will only use non-essential cookies where you have given your consent.

3. Consent

When you first visit our site, we will ask for your consent to set non-essential cookies (such as analytics and marketing cookies). Strictly necessary cookies do not require consent. You can change or withdraw your consent at any time by adjusting your cookie preferences or your browser settings, as described below.

4. How to control cookies

You can control and manage cookies in several ways. Most web browsers allow you to view, manage, delete and block cookies for a website. Please be aware that if you delete or block all cookies, some features of our site may not function correctly.

For more information on how to manage cookies in your browser, please refer to your browser’s help documentation. Guidance is available from most major browser providers, including Chrome, Safari, Firefox and Edge.

5. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for other operational, legal or regulatory reasons. We recommend that you check this page periodically to stay informed.

6. Contact us

If you have any questions about our use of cookies, please contact us at privacy@otterit.co.uk.