Independent managed IT

Reliable IT for businesses that can’t afford to slow down

Otter IT is an independent managed IT provider for small and growing businesses. Reliable support, proactive security and clear monthly pricing — without the call-centre experience.

Book a 20-minute callSee what we do
01 · Services

One partner for every layer of yourbusiness technology.

From day-to-day support to long-term strategy — delivered on a single predictable monthly plan, with the same team end-to-end.

01

Managed Support

Day-to-day IT support for every device, user and request — real people, fast response, plain English.

Learn more 02

Cybersecurity

Layered protection designed for the real threats facing UK small businesses — not corporate fearmongering.

Learn more 03

Microsoft 365

Get the full value of the platform you’re already paying for — properly configured, secured and managed.

Learn more 04

Backup & Continuity

The question isn’t if something will fail — it’s how fast you can be back up. We plan for that.

Learn more 05

Network & Infrastructure

Designed, deployed and monitored — the unglamorous foundation everything else depends on.

Learn more 06

Strategy & Advisory

Senior technical thinking embedded in your business — at a fraction of an in-house hire.

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View all services
02 · How we work

A four-step path fromfirst call to long-term partner.

The same process for every client. Predictable, structured, and designed to get you to a reliable operating rhythm fast.

Step 01

Discover

A 20-minute call. We listen, then walk through your current setup, biggest frustrations, and what good would look like.

Step 02

Audit

A no-cost technical assessment of your environment — security posture, infrastructure, licensing, and risk surface.

Step 03

Transition

A structured onboarding plan with named owners and clear milestones. Zero disruption to your business.

Step 04

Operate

Day-to-day support, proactive monitoring, and quarterly reviews. The same team, every time.

03 · FAQ

Common questions, direct answers.

If you don’t see what you’re looking for, get in touch — we’ll always give you a straight answer.

How is your pricing structured?
All managed support is delivered on a fixed per-user monthly fee covering helpdesk, endpoint management, security and Microsoft 365 administration. Projects are quoted separately and fixed-price wherever possible. No surprise invoices or hourly callout charges.
Do you only work with businesses in Nottinghamshire?
Most of our clients are within an hour’s drive — close enough for on-site response when it matters. Remote support is delivered UK-wide, so distributed teams and home workers are fully covered regardless of location.
Can you take over from our current provider?
Yes. Provider transitions are one of the most common ways clients come to us. We run a structured onboarding that maps your environment, picks up admin access cleanly and ensures zero disruption during handover. Most transitions complete in two to four weeks.
What size of business do you typically support?
Our sweet spot is 10 to 100 users — established businesses that need professional IT but aren’t large enough to justify a full in-house team. We work above and below that range too, where the fit is right.
Are you Cyber Essentials certified?
Yes — and we help our clients achieve and maintain certification too. It’s a sensible baseline for any UK business, and increasingly a requirement for public sector tenders, insurance and enterprise contracts.
05 · Get started

Let’s talk. No pressure, no jargon

Send us an enquiry or book a 20-minute call directly — whichever suits. We’ll be straight with you about whether we can help.

Send an enquiry

Tell us a little about your business and we’ll be in touch within one working day.

Book a call

Prefer to talk? Grab a 20-minute slot that suits you — it lands straight in our calendar.

Prefer email? Reach us at hello@otterit.co.uk.